Heres the email I sent to Tyler yesterday
I also was disappointed it was closed, I wanted to hear what others had to say. I tried to get it open again but the powers that be said let it die. So I did. Heres the problem as I see it. There was a easy fix to all this. One that could have left me posting, ATS took care of the problem and made it right. It just seemed every time I tried to go there I was hit with the fact of a restocking fee. I know you feel the part was in stock but 90% isnt in stock! Like you said the gaskets will sit until they reach 20. That could be months! Now if you would have told me this when I got the pan I could have asked for cash to go buy the parts. But I thought hey, he said they were coming and Ill just wait. From my point of view it was just a gasket, how low could that take. I didnt know at the time about the 20 sets until it ships.
As for contact with you. Man, I was getting PM's back and you were online so I was like what the hell. Yep I could have called. But you've made yourself look sooo busy that I didnt want to bother you with a call. I know thats hard to believe, but thats how I felt. I mean shoot Ive called a few times and I get the machine. As for email, well I never thought about it. I mean we talk though PM's so I just took it as whats the difference.
Take this or leave it, I dont know your full situation. I will tell you it seems like your company has nice products and with a bit extra it could go far. The problem is you need to get on it because everyday you dont someone will step up and do.
Good luck in the future with sales and I mean that. I hope if anything this whole thing helps you in business. All it would take is a steady roll by you with people on the site and you'll be back up and going!
Steve
Last edited by Steve1968LS2; 09-04-2009 at 07:24 AM.
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