I'm not saying this is the problem -- but just adding some "business" issues that I've run into in my life...
When I was the Brown Jordan Rep -- first guy I cut off was a big dealer - that was ALWAYS on "Credit hold"... he'd blame BJ for the long shipping times - and tell his customer what morons we were.... Once I got confirmation that this was happening - he wasn't on credit hold any more - he just wasn't a dealer! End of story right there...
So if the dealer is having 'a problem' - and he put the order into the factory - the factory might not 'see you' as being a customer and can't figure out why you're calling them. NOW -- I'd call you back and see what's up -- but that's me.
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