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Old 10-14-2009, 07:08 AM
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chr2002ca chr2002ca is offline
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I completely understand your frustration. It took 13 weeks for me to get my wheels, and it wasn't the delay that bothered me, it was the lack of returned calls. I understand that things can happen with suppliers and employees, etc, etc, that can cause delays, but there is just no good excuse for not taking 2 minutes to return a phone call and provide an update, no matter what the update actually is. A lot of the people that own and work for these vendors are friendly and great people and the type of people we'd all love to hang out with and be friends with, but it's just a simple business mistake not to keep your customers updated, especially when you've gone past your original estimated shipping date by several weeks. Maybe they don't call and give you an update because they have bad news or no news and simply don't want to relay that information, so they feel it's not a good idea or not necessary to call. However, any sort of call is the whole point.

Fikse makes great wheels so I hope things are going okay for them and I hope everything works out for you in the end.
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