Sorry -- no sooner hit the send button - and then thought of another thing I tried to train people to do...
There is a reason for not making a "sale". There is an OBJECTION TO THE SALE by the buyer... doesn't matter what that objection is - but the salespersons job is to find out what that is - and then try to find a way to make that objection go away.
So what I'm saying is - the customer comes in (you) and states they're shopping for a new set of patio furniture... PAY ATTENTION to the very first set they walk over to... because people are automatically "drawn" to what they like - like a moth to a flame... (you've posted up two very similar wheels styles). So if they walked over to a frilly fussy set -- pay attention to that -- the next thing they'll do is to pull out a chair and sit in it... if it sits well - they stay seated and search for the price tag... If it sits like crap - they'll jump out of there like their butts on fire... and start looking again. THAT is when you try to steer them to something similar - but that sits different... OR they love the set but that price tag was too high... again you try to find something similar but in a range that fits their budget... WHATEVER it is - you try to overcome the objection they have - Love the set style - loves the comfort - hates the color... okay... easy - tell them all the colors this comes in...
SO -- my point here is that you have some OBJECTION to the style of wheel you're looking at.... or the price... or something else. If you didn't object to "something" about 'em - you'd already have them on order.... YOUR job is to keep shopping - noting all the things you WANT in a wheel - and find someone out there that has EXACTLY what you're looking for.... otherwise it's always a "second choice"... or you "settled". Don't settle unless there just is no other way.
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