Quote:
Originally Posted by 96z28ss
If you take orders at a said price, and charge them on a credit card that price. Thats what it should cost the customer.
Its not the customers fault that you didn't have product on the shelf. Its not the customers fault that your supplier raised the price. You should be on top of that when your putting your order in.
You shouldn't have charged the customer till the product was ready to ship, and at that time, notified customer of a price increase before putting order in.
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I never charge for product that doesn't leave the shop. We changed all pricing on our site in April when we got wind of the cost increase, and the software is designed to notify the client via email; I simply don't have the time to call every client since by the time I was getting to ATS business, it was already past 9pm on the east coast.
The fact of the matter is that when he ordered the product, it was listed at an old price and was out of stock. He was not charged until the product left and at current pricing. Like I stated, if he feels the increase is more than the quality of the product he got, he can return it for a full refund and go else where.
Tyler