I was in the auto claims business with the nations #1 auto insurance company. High end cars can be a problem due to the fact that most high end repair shops kind of play by their own rules, most insurance adjusters are simply tuned into the get'em in, get'em out high production family sedan repairs.
We had a claim last year on a limited production BMW. It was a hard hit. The interior package was a special one only offered in Europe (imported car). The interior was damaged. The shop had to fly a man over to the states to bring the correct material and dye to finish the job. The car was in the shop 8 months for a normal 2 week repair on any other car.
Keep in mind though, you usually only hear about the horror stories. Most claims go so quick and so smooth that there is nothing to talk about once they are complete.
Good luck on your process.
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