Ok
take a picture of what happened to your sons face if visible ...#1
Your doing a great job handling this ..
I have found if i demand certain things from people sometimes they dont respond the way i want but if i pose it in a question in which they have to tell me what they need to do about something ..IT REGISTERS IN THIER HEAD...Once they say what they need to do or will do then OWNERSHIP of the issue is in thier court..
I would not tell the "whomever" to do anything or else anymore.YOUVE DONE IT..
I would question that person as to what they think should be done. Turn THE PROBLEM ON THEM IN QUESTION FORM....if you tell them its happened x # times.which you have ..
Your wanting someone to tell you "WHAT THEY WILL DO OR what THEY THINK SHOULD BE DONE ABOUT IT. dont say a word until they answer your question.Even if they stall or dont say anything for 5 minutes.Make the DAMN GUY THINK .Then when they give you the answer tell them "ok so you will call me and tell me when this has been done correct" ?
If you get one more chicken SHIZZ answer..LAY THE SMACK DOWN
I WOULD SERVE THEM PAPERS..make a STATEMENT..
AND JUST BE CALM AND FIRM..business like...
GOOD LUCK..
TOM