It's quite interesting to see the difference between the advice given by site admins and vendors on Lat-g versus what happened over on Pro-touring.com to the same thread. I agree with the posts here. If you've tried to politely contact that vendor via emails and phone calls and that simply hasn't helped at all, and that much time has elapsed, then yes, there needs to be a next step and it's great to see the recommendations offered up here.
