Its actually pretty easy to see why the thread was locked, just look how quickly this one turned into a bash PT.com fest.
I have had problems with vendors before and it sucks, but it is very hard for a website to put themselves into the position of being an arbitrator. If they have the time great, but it sure isn't their job. I have seen plenty of bitchfests over the years, and the the customers are to blame in many, it isn't always just a bad vendor issue. People like piling on and controversy too much.
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