Quote:
Originally Posted by DRJDVM's '69
Wow thats a big turnaround in how you feel about the situation....
Personally I'd still be pissed off enough to take my business elsewhere in the future. Obviously we dont know the details, but I'm always very skeptical of the "I never got you emails" excuse.Its such an easy excuse and one that you cant prove one way or another.... Lets face it...most of us have used that type of excuse when we just didnt want to return that phone call or email. I would still have serious doubts.
So it had been almost a year.... then you start to raise some concerns on the internet...and then the parts show up right away....sounds pretty screwed up to me. Why did it take so long? Just because he didnt get your email? Thats BS.....how did the lack of email communication stop the parts from shipping?
I'm glad you got your parts.....but if I were you, I would take my business elsewere in the future
On the bigger picture....if after you send a couple of emails to a vendor or company and get no reply...PICK UP THE PHONE....... talk to a live person and keep track of who you spoke with and when. I know emails are easier, but nothing beats talking to live person at the company.
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Your statement is dead on Ned.
But it still doesnt resolve the issue for future patrons to buy from a vendor that doesnt get exposed to the forums for bad dealings. They, the vendor IMO are "hidden behind the curtains" for it to posssibly happen to more down the line. Im not going to ask who the vendor was and I highly doubt it will be exposed but I would hate to approach a vendor with a buyer beware attitude everytime I need something. If the vendor had any decency, they would come forward themselves and admit they have had issues with products shipped/communication, economy, etc. and what they plan to do to resolve the issues in the near future. I would bet most would be understanding and lend a helping hand towards resolution. But if they intend to hide behind the curtain, or use the "email" dog hate my homework excuse, screw them!
Word spreads quick and sooner or later this community will know and his business would be hindered by his own hand.