Quote:
Originally Posted by ModernMuseum
In short, three things:
1) Six months is too long. Period. I think others will agree that even less time is too long. I sent an ultimatum on 31 Jan requesting my money back if parts didn’t come in by a certain date. No response was received. Not cool, man.
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Keith, first off, not that 4 months is better then 6, but your paid on 11/29 and it was to be a 2 month process. The motor was there on Jan 29,
Only thing you bought in October was your wheels which made it there in 4 weeks.
As for not responding? There are tons of emails, phone conversations, It is not like we have not spoken twice a week according to you own statment, and you say
"No response was received. Not cool, man"[/B]
I called immediatly after your demand letter and we discussed where we were with front drives and ECMs, and transmission.
Keith, again, I am surly not trying to lay this on you. But it is not like we have been in constant communication through this entire ordeal. We talked Thursday, everything was fine and you was going to let me know what else showed up for the transmission.
I really don't want a pissing match back and forth
As for working on follow up. You bet were on it. It is going to take people and I have them coming. Simply said, the business has got too big for me to answer every call, take every tech call, handle every order, every PO, make sure every supplier sends a complete order. I have reached my limit and then some. I have taken measures to help with this already. I already reduced my phone hours so I can work on orders and fullfillment at night. I have more people starting soon and space to house them in the works very soon. By May 1 I will have one person that does nothing but follow up on POs from drop ships and locate other vendors when items are not available. And we will be in a much larger facility May 1 so we can stock a lot of this stuff that is a such a problem to drop ship.