Quote:
Originally Posted by nvr2fst
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The question that I have is were you the vendor in the "vendor not coming through" posts recently. Your explanation stated here may have resolved a lot of disputes in the other thread. If not, again I appreciate you being open and hopefully that particular vendor does the same.
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Over at Pro Touring there was one post that was me, and I stepped up. I have done this many times. The others (I know who the vendors are) were not me. BTW, that guy that started that post. We split his PO and he got half his order for one car and his second order is STILL not ready. Thursday he called, I offered to and did, refund his order and we will recharge him should his stuff ever show up.
As I mentioned in another of those post I steped up to, Not bragging but we had 2 million in sales last year and 1100 some odd unique customers of which 95% are thrilled and happy.
Something I learned long ago:
I went to my first business seminar as a young man in 1987. One thing I was told by a very good instructor that has stuck for ever is this.
Please one person with great service, they MIGHT tell one person at the water cooler.
Example, Hey Joe, what did you do this morning? I got my oil changed over at Franks shop. He always does a great job, you should go there next time you need a oil change!
but piss off one person and at that time the number was 17 people he would tell:
Example, That ****in Frank screwed up my oil change, don't you ever go there..............
The pissed off guy bitches until he runs out of steam 17 people later. That was in 1987.
Today, we have the Internet. Push the send button and you tell the world and all the angry Indians come out!
It is no different here. There are 100s upon 1000s of people that have got free tech (with our without buying from us), great advice, great service and things went off without a hitch. And then there are the disasters.
Sure once in a while you see a praise Frank post, but as a rule people do not post and brag about normal experiences that go as planned. Could you imagine how tired you would get of hearing, I bought something from Frank, it came fast and he talked to me for hours.
Or
I talked to Frank for a hour and he sent me somewhere else to buy. What a great guy.
There would be 1050 of those!