Quote:
Originally Posted by strtlegal
Is it just me or is it kind of unffair when someone can post great things about a vendor but when an issue comes up it's looked down upon?
I think feedback is feedback.
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I think it's because it's very easy to damage a business unfairly with a post.. For instance I could post you're a great guy and that our business went smoothly.. Of I could say I sent you money for a tire and I never got it.
Both are lies but the negative one is far more destructive than the positive one. Did that make any sense? lol
So when a site is used to lodge a complaint it can be said that the function of posting the complaint is an attempt to use the site to force the company to bend to the posters demands (whether fair or not). That drags the site into the business between the two parties. Some sites are more "ok" with that than others.
I'm in a unique position of being a mod on both here and pt.com .. Both sites take these things pretty seriously and both have LONG threads in the mod section discussing them.
Personally, I'm believe that if the facts are laid out in an non-emotional way then the thread should stay open. BUT, if it starts to become a "dog pile" then what's the point in that. One reason the PT thread was close was because the OP didn't seem to want to disclose the vendor. Without knowing that all the posts were speculation. And to honest, if you don't know the vendor involved then what good is the thread?
It's a very hard area to be "fair" in.. but if a company is messing with its customers then people have a right to know.
Ok, lets all go have some cake now.. :yum: