[bret]

I am going to take off my RideTech hat and install my "friend" hat here. It is not my intent to minimize this issue, but to hopefully place some perspective on it.

Frank and Lisa are friends of mine so feel free to color any of my personal comments as you wish.

In my opinion, Frank suffers from the same ailment that mnay of us do...he is a nice guy who finds it hard to say "no". He also suffers from the same time management shortcomings as many of the rest of us. Those 2 traits, coupled with the fact that his business has increased greatly over the last couple of years, have led to the growing pains that he [and now some of his customers], may be experiencing.

In a perfect world we could all buy our parts from a vending machine...stick your money in, get your parts out. [That is, IF you knew what to order?] That is how larger businesses are run and how my accountant would like to see mine run. The reality is, we are talking about humans. Humans who may not be as effecient as a machine or a computer.

However, the same traits of being a nice guy have led Frank to assemble 30 years of valuable car knowledge. This is knowledge that has been earned by reading, talking, listening, and most importantly, being there and doing it.
This is the knowledge that we all crave...offered at no charge by someone who can ignore politically correct influences to make sure our projects have the best chance of success. Vending machines cannot offer this service.

So, does Frank and Lisa being "nice people" excuse their perceived spotty delivery record? [I say perceived because I do not have first hand knowledge of the facts of this specific case]
No, it does not.
BUT...[there's always a but involved, isnt there?] I was at Prodigy last week for a visit. They are currently working 16-18 hours a day moving into a new building that is at least double the size of the old one. This will allow them room to manuver instead of repelling over the stacks of inventory that resided in the old building.
Most importantly, he is in full search for a person to coordinate the ordering and delivery of his products. Although this detail may be taken for granted by civilians, it is a crucial position that requires complete focus...focus that a business owner simply cannot provide. I do speak from experience on this point.

My point: Carbuff has every right to be mad, and in my opinion, every right to express that anger and relay his experiences.

It is Franks right to respond, should he choose to spend his time in that manner instead of tracking down deliveries.

It is our collective responsibility, should we choose to accept it, to NOT lust after his blood like a pack of wolves.

As far as banning Prodigy from this or any forum, We will all be poorer because of that.