I went through a partial restoration and have purchased most of my parts from Frank so I feel I know him better than most. He was to busy then and I'm sure it's multiplied since. I can honestly say that he always treated me right.
I agree with Bret, he's a wealth of knowledge and consumers take advantage of it. They know they can call him and get the answers they need. He does offer free planning and advice and I'm sure there are days when he wished he didn't.
I know that his move to the bigger shop is all part of his plan to create a more efficient business. There comes a time in every business where customer service suffers from a one trick pony. One man can only do so many things in a day. Things are easily forgotton. Believe me, I've been there and still suffer with it. Once he gets the new shop set up and a new assistant that's focus is customers and orders, things will smooth out and likely be better than ever.
I certainly not trying to say what happened to the poster is right. I'm sure he'll make it right and remember, there are always two sides to every story.
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Todd
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