I think Bret and Vegas69 bring up valuable points. However, and this is just me, I would have more respect for a vendor to tells me as a customer "look I am growing faster than anticipated and at this time I can not guarantee you the customer service you are entitled to. Rather than taking your money at this present time, let me point you in the direction of someone who can help you right now. I hope after this move and the growth of my company you will continue to be a loyal and valued customer."
I just think that would be a whole lot more professional as opposed to taking someones money and making them wait months on end because "your just to busy". Just my opinion.
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