Frank,
If you don't have any voicemails from me, then you have lost 2 on your end. I just went and looked at my AT&T account, I made 1 call from my cell phone, and one from my work line which I am unable to access records for:
DATE TIME CALL TO NUMBER CALLED RATE PERIOD FEATURE MINUTES
04/29 01:58 PM ORLANDO 407-832-1752 DT 2
The email you quoted was the one I sent you before the 2 phone calls. When you didn't reply, I then made my calls.
Regarding this:
Quote:
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BTW, the $150 oil adapter was free be sure to mention that.
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That is completely untrue, and I don't appreciate the implication. From Prodigy's original invoice, there was an $88 charge for a Wegner oil cooler adapter. Per conversations between you, me, and Wegner, it became apparent that this was a one-off item that Wegner had built for someone and was not manufacturing. As we discussed that, you stated that you had found the Mocal unit at PRI and that "we need to get your one" if it would work with my oil pan choice. Never was there discussion of giving me the item for free, nor was a price discussed. I inferred that this item would replace the one that I had already paid for, and wasn't receiving. So please don't try to make it sound like I am getting something for nothing here as I most certainly am not.
Somehow it feels as if the finger is being pointed back at me, THE CUSTOMER, for not following through and making phone calls or emails (which I have in fact done) to chase down the parts that I am owed. Please explain to me how that makes any business sense from a vendor's perspective? The fact that I have had to tell you on multiple occasions (yes, I too could quote emails but really don't feel like having to dig through them again...) during this transaction what I am still owed is ludicrous to me! I have well over $15k spent in parts from your company, parts that were paid for in December. Why am I even having to address this at all, publicly or privately? When did it become the customer's job to ensure that the vendor's supply chain was doing its job? I noticed that you didn't even address the actual issue of payment being received and parts still having not shipped, instead deferring to other issues in your reply.
With regards to the other vendors and friends of Frank's who support him, I expected those replies, and I have no problem with them. I have no personal beef with Frank, and honestly I give him credit again for his willingness to help out the PT community by answering questions, and other acts like his help of James & Mary last week. Another part of the reason that I gave him my business was due to his knowledge and the time he spent with me on the phone answering my questions before my purchase. This post wasn't meant as a personal attack, it was simply an effort to inform others in this community about my experiences with a vendor who actively promotes and works to attract business through this venue.
That said, all of the vendors on this site, and any vendor anywhere for that matter, made a choice to go into this business. In making that choice, you have accepted the responsibility for taking (sometimes large) payments from customers and delivery of goods and services in return. If you cannot do so in a timely manner, for whatever the reasons, it's in your best interests to be proactive and communicate the issues with your customers, in the name of promoting good relations. I am MUCH more tolerant of problems and delays if someone I'm dealing with makes an effort to communicate with me (and I say that as someone that has run a business where I was in this situation, dealing with customer issues.). In this case, all communication has been initiated on my end asking where are my parts.
Oh, and I still don't have an explanation as to why I don't have my parts...