Bryan, i go all the way back to April 18 on my voice mail and call history. i do indeed see you number a few times, but no message.
Regardless, you are correct, it should not be your responsibility to call me about getting your parts, I did not want to infere that. But there were no calls from your area code yesterday or in the last week for that matter. I would have made another call if I had not had contact in the last 3 weeks. The last communication we had everything was cool and yes, I admit I totally forgot about your order and follow up during the move. I wish i could say with everything going on I could wake up every day thinking about everyones order. A email, message, anything would have triggered me and brought you to the top of the list.
As for the Mocal, i should have said a "free upgrade" abut $100 of upgrade from what we oringally talked about.
So in closing I am not putting any blame on you, but a call yesterday, email or message would have been nice.
We are working to fix all of this and making a serious capitol investment and commitment to this. I can't fix what happened yesterday, only what happens tomorrow. Space, inventory, people, are all coming.
And as soon as you make a final decision on your backspace or get me the information I need about the rear, your wheels will be assembled.
In the meantime I am sourcing the missing stuff wherever I can to fil the rest of the order.
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Frank Serafine
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