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Originally Posted by Mkelcy
There is no reason to charge a customer's credit card long before a part has been ordered. I can see the need to assure that the credit card has sufficient capacity before actually placing the order, but the time difference between charging the card and placing the order should be days, not months.
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And that quote perfectly summarizes my feelings about this situation and the reason for my original post: to let others know that this can, and does, happen. There is no excuse for these kinds of delays when these vendors, for the most part, are simply having parts drop-shipped from the manufacturers once an order is placed and paid for.
And while I would be best served to just leave well enough alone at this point, I'm too damned stubborn to do so... This completely irked me:
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A email, message, anything would have triggered me and brought you to the top of the list.
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Oh? So what were the communications that we had in February and March? And the phone call we had in early April when we discussed the wheels? How many more times do I have to bring myself to the "top of your list"?
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So in closing I am not putting any blame on you, but a call yesterday, email or message would have been nice.
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Perhaps... But being 'nice' isn't the point. You run a business, a business that in no small part utilizes the 'free advertising' that you get by posting in these forums. Yes, I realize you pay to formally advertise as well, but you get a lot of "word of mouth" advertising here too. The point of the original post, as I stated above, was to let other people know about this entire experience and allow future customers to make a more informed decision about where they choose to send their money. My choosing to contact you, yet again, rather than sharing my experience with others, would have served no one but you...