Quote:
Originally Posted by Vegas69
I agree, I love Jeg's and Summit as much as the next guy for there quick shipping and no hassle return policy.(Walmart comes to mind) However, I've NEVER expected to call the owner of the company at 7 PM on Friday night with a problem for FREE. Especially at the reasonable prices he offers.
I'm certainly not saying taking someones money and forgetting to send in an order is the right thing to do. I'm simply saying that you can't bake your cake and eat it too.
I can't blame you guys for being pissed. He definitely deserves to be called out on the rug. I think that's what it took to make him realize it was time to make some changes.
This discussion needed another perspective. It was a dump on Frank fest. He's done way more good than bad since I've been around this deal. His lively hood is on the line here and I think he deserves the benefit of the doubt. Let's give him a chance to set up his new shop and put people in place to make things more seamless.
A year from now, people will gripe that they can't call him at 7 PM on Friday anymore and his assistant answers the phone and won't patch them through to the boss. His prices are a little higher due to his new staff. He needs to find the middle ground. Profitable and personable. Tough deal in my opinion. You can't have it all........
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This is well said, and it is really hard to find somebody to answer your questions for free and at anytime. Frank is really active in this forum and willing to assist anybody here and give technical supports for free which some companies lack. I remember when I used to order parts from Summit, some of their technical assistants were not willing to answer questions or used to give wrong informtion which ended in ordering wrong parts. However, their ordering and tracking systems are excellent.
Lets give him a chance till he sorts out the issue with moving to a new facility and get this inventory issue taken care of first, and I am sure he will, and everybody will happy in the end of the day.