Quote:
Originally Posted by Gonzo
The Nova was picked up in Oxnard & driven home to Irvine.. I think about 70 miles.. No tow truck yet..
Sorry to hear about the issues you have had Greg.. I must admit I held back the Nova back about two weeks from the date I was suppose to send it home.. but Mike was very patient & I explained to him that I would take care of it.. electrical issues.. a shock that needed to be re-positioned.. trans tunnel needed more clearance for driveshaft.. damm tach was driving me nuts.. but I took car of it.. I am always learning something new.. I hate deadlines.. but know that they are required..
Bottom line I stand behind my work 110%.. & always ask the customer to be given the opportunity to fix a problem before taking it else where..
Here for you buddy! Just let me know if I can help..
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I've never built one yet that didn't have growing pains... I don't have any issues with growing pains -- I have issues with ATTITUDE.... you have the right one.
ALL shops can learn from my little debacle... there's the wrong way and the right way. The right way is to just say "so sorry -- get it in here and we'll get it done just as fast as we can"! That's all a customer wants to hear. No excuses - no finger pointing...
I've hung around with you enough to know how you operate -- you'd just be "the right way".
