It has to be a positive and negative feedback forum. I also feel their needs to be questions similar to a survey on how your car was serviced at the dealer.
Responsiveness
Timeline as promised
Overall Experience
Etc.
1-5 or whatever you see fit.
As a consumer, I don't expect anybody to be perfect. Unfortunately, more negative posters will use the forum naturally. Vendors could then ask for feedback at their clients option.
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Todd
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