[JustinB]

My issue is mistakes happen. Some customers understand and appreciate the effort made to remedy the situation and some fly off the deep end and threaten to post about it online hoping to take the business down. Hell, I wake up nightly thinking about customers orders and what needs to get done to expedite purchases. We take our work home with us and it effects us personally and our families. One upset customer can cost us thousands of dollars and hours online trying to explain the situation. What never gets mentions is the hundreds of phone calls, email, and pm we respond to weekly "helping" fellow forum members out. From brakes clearing summit racing wheels to I am buying these wheels off ebay can you tell me if they will fit and what tires should I order from my local tire supplier, just to name a few of different situations. We do not profit from this advice and help guys for the simple fact that we like to help. For every 100 happy customers there is one that is pissed for what ever reason, he is the one that posts.