That shock has to come back to us to be refilled with oil and nitrogen.
For anyone else reading this with any shock that has a remote reservoir DO NOT pull the line off the shock! The oil is pressurized by nitrogen in the reservoir. Removing the line forces oil out and the shock is then useless.
Sounds like you got instructions for the non-adjustable and single adjustable shocks, not the triple. On the NA and SA shocks it's easier to change springs by removing the spring perch from the bottom of the shock.
With the triples the resi is in the way, so everything has to go on from the shaft side.
Give us a call and get a return number (RMA) and we'll rebuild that shock free of charge.
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