[DRJDVM's '69]

As Jody and Erik mentioned... I think these vendors are to blame the majority of the time. They juggle the money on the order and then point the finger at the supplier when the customer calls to find out where the parts are. It's easy for them to pass the buck. Then the manufacturer looks like the problem when they really arent

Unless I can get it cheaper somewhere, I try to go straight to the manufacturer of the part. Fewer middle men means fewer places to screw up and blame someone else