I don't know all the facts of this case.
With that said, every business needs to communicate to its customers exactly what is going on with its customers on order status or delays, etc.
If you want to stay in business there is just no other option. Especially in the information age we are in. Heck I had a computer built and the company (digital storm) e mailed me of every step from start to finish.
I want to see everybody prosper, there is no option guys.
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