Quote:
Originally Posted by GNon18s
I went through the same thing with Driverz inc/Fikse. waited something like 5 months. That sale wasn't even worth the hassle. Fikse having a huge back log of orders is one thing, but what really frustrated me was Driverz inc telling me lies every time I called about how my wheels are shipping in "a week or two". That was just a standard response to keep me happy and buy time. Driverz inc also billed my card for the full $5,300 @ two months before my wheels ever shipped! THEY BILLED MY CARD FULL PAYMENT AND NEVER EVEN SENT ME AN INVOICE. I found out only because my credit card contacted me to find out if it was legit!
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I doubt you've ever been a dealer for a product. I have, so I wanted to post this. You blame Jon for saying "two more weeks" and for billing your card two months before the wheels shipped. How do you know that he was not told "two more weeks" from Fikse? How do you know he wasn't told the wheels were done or almost so and had to make full payment to Fikse, so he charged you?
The answer is you don't know that. I have seen this exact scenario countless times. The manufacturer says something is in stock, or will be shipped in two weeks, so you pass that info onto your customer. When it doesn't happen the dealer gets the blame, when he had no real control, he was just repeating what he was told. If you can tell me why any dealer would want to lie about when a product will be received, knowing that it will blow up in his face, I'd love to hear it. I can only think of one reason for a dealer to do that, and that's if he's spent the money you gave him on something else, and has not ordered your parts at all. But that is clearly not the case here, as it's obvious that Fikse had problems getting materials (which they admitted in that post) and has taken the blame for the slow delivery and not keeping promises.
I hate to see Drivers Inc get blame for this situation when they are not at fault.