Quote:
Originally Posted by camcojb
I doubt you've ever been a dealer for a product. I have, so I wanted to post this. You blame Jon for saying "two more weeks" and for billing your card two months before the wheels shipped. How do you know that he was not told "two more weeks" from Fikse? How do you know he wasn't told the wheels were done or almost so and had to make full payment to Fikse, so he charged you?
The answer is you don't know that. I have seen this exact scenario countless times. The manufacturer says something is in stock, or will be shipped in two weeks, so you pass that info onto your customer. When it doesn't happen the dealer gets the blame, when he had no real control, he was just repeating what he was told. If you can tell me why any dealer would want to lie about when a product will be received, knowing that it will blow up in his face, I'd love to hear it. I can only think of one reason for a dealer to do that, and that's if he's spent the money you gave him on something else, and has not ordered your parts at all. But that is clearly not the case here, as it's obvious that Fikse had problems getting materials (which they admitted in that post) and has taken the blame for the slow delivery and not keeping promises.
I hate to see Drivers Inc get blame for this situation when they are not at fault.
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Thanks Jody, wish more people understood it from the above point of view. I'm actually so sick and tired of it, I've almost decided to close up shop this year... but instead I started NewGen Wheels in hopes of moving away from dealing with everyone else s shenanigans. We reiterate the same information that is given to us, and when it doesn't get delivered on, we're to blame, and when the customer cancels the order, or even worse, waits for the wheels to arrive on their door step, and then sends them back (which has already happened... twice) who ends up eating the 3500 bucks per set, and shipping? .... you guessed it. Me.