Well -- sadly -- the way I see it -- neither seller nor manufacturer has done what's right for YOU. And I'd let what's been said - and the ACTIONS (or non-actions) speak for themselves. Buyer beware.
I've owned and operated large wholesale companies.... we ALWAYS interceded on the behalf of the customer. When you don't do that as a company - you loose customers. And you loose the honor of your word. I don't think either of these companies are that big that you should have fallen through the cracks...
I once had a 20' container of much needed goods actually fall off the ship... it was critical that our customers get the merchandise they ordered or loose the season... We air freighted replacements of those goods directly to the customer (from England!) at a HUGE expense... But the larger expense would have been to lose those customers, and suffer the secondary loses in the marketplace of being branded a company that couldn't deliver.
Once they had your money - they had you over a barrel...
I always made dang sure my salespeople understood that getting a customer was easy - and making a sale was easy... The reputation was made AFTER the sale and when things went to poo in a hand basket. How it gets handled is what really counts and what is remembered long after the sale.
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