Quote:
Originally Posted by DriverzInc
Here's what we've done, so everyone that is INVOLVED with an order is in the know. If you are not involved, butt out, you're not helping anyone. Spend your infinite free time elsewhere.
Alan and I talked today. We are working together to make everyone who ordered a set of wheels and is still waiting taken care of, and here are your options.
Option 1:
For outstanding orders, that need to be delivered, you either have already, or will be getting a phone call from Justin or I by tomorrow at the latest. If you are willing to agree to a mutually acknowledged build time moving forward by Fikse, and us, I have a contract for you to sign stating that you are willing to wait said time for your order to be completed from the date it is signed.
This protects US moving forward. I am not going to let what happened with Eddie happen again... no one should stay quiet, not verbally cancel their order, and then when the wheels show up on their door step, send them back to us with a "no thanks, **** you very much". Like I said, I can't absorb that. It's happend 3 times now, and it will be the end of us.
Option 2:
Forgeline has agreed to match the sale price on any of our outstanding orders, and build the wheels in a 4 week period if a powder coated center and polished outer is ordered, and any wheel in their "performance series" is an option. We will also price match any open order in a NewGen wheel, that is a standard finish, i.e., a powder coated center, and chrome outer. 2 customers have already made this move.
I am also pointing out that Dave, the original poster talked to Alan on Friday, and also heard from me first thing this morning in regards to the finish on his wheel he sent back to be re-done.
I'm going to cordially ask that all individuals that are not involved with this deal mind your own business, you have no idea what has happened between us, Fikse, and our customers, and you shoudn't be involved.
Can I go back to work now?
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Yeah, that attitude oughta help with future business.