Jeff, ideally all retailers are supposed to attempt to charge and test any battery before making warranty exchanges, although that doesn't always happen. As Chris mentioned, some retailers do have higher turnover rates with their employees, which by itself makes it challenging to keep everyone trained, but that is an issue all battery manufacturers face.
On our retail side, we do have an Optima University training program that tours the country throughout the year. We also host an online training program for our retail partners that offers discounts of up to 20% off, upon completion.
Jim McIlvaine
eCare Manager, OPTIMA Batteries, Inc.
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