Quote:
Originally Posted by bret
I'm going to put an end to this particular problem. The problem is Perry Price at PTS.
I've had conversations with at least 4 customers who have ordered [and paid for] RideTech systems from PTS. RideTech has either not gotten an order, or is holding the PTS order waiting for their payment. I [and several of my staff] have also had several conversations with Perry on this subject and he has been told to fix it..."it" being the customers orders AND the perception that it is his suppliers fault that he can't ship parts.
I am allergic to exposing business issues like this but I have to put the considerations of our end customers [and future customers] ahead of the concerns of a single dealer.
There is NO doubt that many manufacturers [including RideTech] continually struggle to keep up with growing orders [especially right now]. This situation has been uneccessarily magnified by a dealer who is holding orders for whatever reason.
If you have a RideTech order pending with PTS, please let us know your situation directly. Danny Coultas at RideTech is handling this issue directly. His direct number is 812.481.4712. His direct email is [email protected]. I cannot do much about retreiving funds from PTS, but we WILL work with you as best we can to get you your parts. We are currently shipping well on everything but compressors. [compressors seem to be a worldwide issue right now].
To be clear...PTS is no longer a RideTech dealer, effective immediately. There are plenty of good RideTech dealers out there that will offer you good tech advice AND place your order promptly. If you simply cannot find one you are happy with, call us directly and we will process your order.
My personal apologies for allowing this to happen. I will try to show more sack in the future to prevent these situations. |
Brett you are completely out of line and F.O.S. I am emailing several customers that will come on here explain what has happened. Here it goes...
1. I received a COD order from you guys day before yesterday and I was over charged $1031.25 and Danny knows about this. Do you? Same order in the beginning was sent to me with airbags and should have been select series coil overs. Do you know about this? I ordered and gave the parts numbers and still a screw up.
2. Customer Gary received a order and all the parts powdercoating was beat and gouged along with missing parts. Ruth tells my customer I have to file a damage claim. Do you know about this?
3. Customer Renee order a rear G body coil over kit and receives air bags. Again do you know about this.
4. Customer Lenie orders Ride Pro e3 with 5gal tank and airpod cover yet receives 3gal kit with no cover. Also you billed my credit card recently for the upgrade and he still has not received his order.
5. Customer Tony orders Ride Pro part# 303334000 and you still have not shipped his parts due to no air compressors.
The only orders I have still pending are as follows:
1. Customer Lenie from above that I have paid in full.
2. Customer Tony from above with that has not shipped due to no compressors.
3. Customer Renee from above that received the wrong parts again paid for in full and we are waiting on the replacements from you.
4. Customer Wes that cancelled due to personal reasons that I refunded.
5. Customer Rich order I have in hand after Ridetech says I never ordered it. I can provide a picture of your invoice and the cashiers check I gave the freight company.
What else Brett? I have spent alot of money on overnights, discounting, and refunds. If I sit here and think about it you actually owe me money and a huge ass apology but screw that as you already stated I am no longer a dealer and hell I just realized you did me a favor...
Perry
PTS
By the way you have called me once in the past year!