Quote:
Originally Posted by Fluid Power
I own a distribution company. (for industrial products) this is standard operating procedure for us and everyone I have ever dealt with (vendors AND customers). I have a lady who's job it is just to make sure our orders are confirmed with vendors and my customers orders with me! My fax machine and email is full every morning with confirmation PO's from vendors we have placed orders with (if we do not have it in stock!) The confirmation has the ship date (the actual ship date) We then load the information into our system and an order acknowledgement is sent to the customer with that date. We do not buy on COD we have established lines of credit. They wouldn't do business with us in any other fashion. This entails having an established relationship with a bank, a line of credit with them and cash on hand. All the things it takes to run a business correctly. This isn't rocket science, just good business.
It ****ing blows my mind that this is not SOP for anybody else in this type of business.
Makes me want to open a car parts business. It can't be this hard to run. It just can't.......
Darren
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This is what I have been waiting for someone to post Darren. This is how most any good business is run. The other point I will add is that things do sometimes go south and either we or our vendors may make a mistake or have a problem that is going to make an order late. It is our policy to inform our customer as soon as this information is known. We can then work with the customer for the best possible outcome. We consider ourselves failed if we miss a ship date and our customers have to call us to find out where their parts are. We also have a network of dealers around the country that rep. our products. We expect them to work as an extension of us with the same values toward customer service. If they do not, they do not continue to represent us. It is just that simple. Great info Darren!
