Quote:
Originally Posted by Fluid Power
It does happen. Happens almost every day. The way we work is we always build a little 'fudge' in the delivery date to our customers. My manufacturer says 7-10 days, we quote 14-18 days. When it shows up early, nobody calls us complaining, they call to thank us!
Now in a situation that is competitive, or somebody has a machine down in a plant, then we get or demand a drop dead date from the manufacturer.
It really boils down to communication between the manufacturer, the distributor and the end user. Plain and simple. Nobody likes surprises.
My saying around the office is: "Under promise, Over Deliver."
I wish I had thought of that myself, but it holds true....
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Couldn't have said it better myself!
John