Quote:
Originally Posted by ProdigyCustoms
OK, so there we have it. One original poster with a issue (now settled), and four issues 8 months to 2 years old which are all settled.
Yes I am aware there is another thread from someone wanting to find others for a Class Action suit. Good Luck on finding those people. It is not as wide spread as you might hope. And BTW, I refunded him his 100% refund for a set of headers that fit every other car on the planet but his. And am screwed for $700 on the deal. BUT, he is correct, I DID say I would refund him 100%. And no, accounting did not send it when I asked it be sent, long story there, not worth going into. But he has it on the way now. And for the record, he canceled his credit card so we COULD NOT post the credit back to the card. I won't fight it here, there is way more then 2 sides to the story.
And Class action suit? For what?
One of the reasons the other forums put this in a moderated forum is to keep this from festering. I know have customers calling wondering if were getting sued? For what? Check us out. Prodigy Customs has never been sued. has 1 Motor Vehicles compalint in 23 years and one BBB complaint. that is a pretty damn goo track record.
As for Prodigy? Again, last year sales grew again, up slightly more then 10% in spite of our move to the new facility we bought in March and losing almost 2 months business during the move.
And we did some 1700 orders, 1200 customers, 600 returning customers and 600 new. So 1700 orders and I pissed off a dozen people? Not great but things happen
And anyone worried about money? This is the wrong place to brag about money, but don't worry yourselves. Margins are up slightly also along with increased gross. Everything is just fine.
We are still 100% debt free except the mortgage on the home and the Building, no car payments, lease payments, credit card payments, I have a small Snap On bill is my only open credit. And we do not owe any suppliers one penny! And we spent deep into 6 figures cash on down stroke, our move, improvments. So it ain't money!
And I have to say, it blows my mind the way people jump on happy customers when they try to express their happiness with Prodigy on this forum. Pour Wes got molested and had to delete his post for trying to say he had a good experiance with us. Makes people afraid to say anything positive about us. I have 1180 HAPPY customers from last year!
There are plenty of angry Indians over here with no skin in the game at all. Many comments are from people with no experience with us. And some people with good experience even say they had good experience but go negative? (I had a good experiance but I won't deal with them anymore). WTF is that? It is the crazy-est thing.
Exactly why I did not already respond.
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Don't know you, but thanks for posting such a detailed answer. That is all i needed to see.. I hope all this Irons out soon.. You sound like you are on top of things, and your post should clear up some mis information....Thanks..
