Quote:
Originally Posted by camcojb
this is very widespread, also a favorite rant of mine. Makes no sense. It's actually better to not have a contact at all if you're not going to respond.
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Exactly, don't shoot yourself in the foot!
Quote:
Originally Posted by 509Chevelle
I know it sucks, but if you did it last weekend, it's probably been only 5 working days. Those website inquiries and forms take up to 2-3 weeks sometimes. It's like ordering a free catalogue on a site. Hell, it took so long I sometimes forgot I asked for it. Then the catalogue shows up 3-4 weeks later. Let's hope they get back to you soon. Shooood, I've waited for a return phone call for two weeks before and that was after speaking to a live person. So, for filling out an inquiry online that someone has to check periodically it may be a little bit of a wait. Just my opinion.
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In this day and age with overnite air freight and affordable 2-3 day delivery, 1-2 or 3 week response time isn't going to generate many sales or impress existing customers.............IMO.
The automatic impression made is; if this is how they respond to sales inquiries, how are they going to handle product support? Been down that road too many times with Barry Grant.
The inquiries from my company's website go right to my phone 7 days a week and the customer is acknowledged within 9 hours at the worst......... in 35 years I've yet to have too many customers, maybe I'm abnormal.
