Quote:
Originally Posted by Vegas69
As the old saying goes, "You can't please everybody".
If you're not servicing one of your best customers, you are doing something seriously wrong. You clearly need somebody else answering the phones and responding to emails. You can't be everything to everybody.
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Your right man, 100% on a few things.
I am sorry i missed you rad deal, i was to slammed to get back with you. Guess I was complacent! but yeah, I do leave enough business out there to support another entire business.
Yes, I clearly need someone else answering the phones. The business has gotten way bigger then my cell phone can handle.
One thing under review right now is my unlimited tech service all day every day. I am getting slaughtered with calls. And to make it worse, some competitors have taken to selling BELOW cost (they are going out of business as we speak). But none the less, the more and more I find myself doing all the tech, project planing and then they going somewhere else to buy because the deal is so good. One of the posters in this thread did exactly that and is trapped now.
I might have to limit tech calls to a time period, maybe between sometime and sometime.
I have NEVER insinuated someone be forced to buy from us in exchange for tech service, I get me share. But a recent scenario is making me rethink this theory. I will get off topic a minute
Guy writes to me, Frank I need suspension. I answer, I have 7 brands and systems, what are you doing, what are you using the car for, bla, bla, bla.
I have 9 replies 2 to 6 paragraphs long over 2 weeks going into great detail of why the system is best for him and convince him a specific product is right for him. He writes back, how much? I give him a price, he writes back, "best you can do", I answer yes?
Next day there is a new thread,
"Huge props to XXXX, I got the very best deal on XXX, I recommend him to everyone for XXX"!
Not a thread that says,
"I wore Frank out for all the information, Frank spent the time to EXPLAIN why this is the product for me, but I went somewhere else because another dealer is selling UNDER COST!"
So I guess that will happen and as i mentioned that business is all but gone now. But the reason I brought it up is to explain again why I had to assure everyone we are profitable. If I do not make a profit, I will be next!
So Todd, this business continues to grow and I will have to deal with the growing pains as they come. I may have to make some changes in my accessibility, give people something new to bitch about, LOL!
But again, except for the OP, everyone in this thread is more then 8 months old deals!