Frank, I don't want to see your business fail and I'm sure you're a decent guy. You would be better served I think by leaving these threads be and take all the time you spend on these responses and invest it in some kind of training or class on organizing. They do exist. I don't know if you remember what I do for a living but I have had customer satisfaction beat into my head for the last 20 years. The customer is always right and service is remembered long after price is forgotten. Maybe you should forget being the Wal-Mart of this industry and beating everyone by 5% and increase your prices, increase your margins and focus ALL your energy on an organized customer service system. All the people seeking a 5% lower price are also the first types of people that bitch and moan the minute things go wrong. And, send all your customers some sort of survey on their experience after they place an order and use that feedback to get better.
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