Quote:
Originally Posted by andrewb70
Bret, all valid points. People, systems, and procedures all need to be in place to achieve even the minimum (this is also very subjective) level of customer service and support. Summit and Jeg's may not have people that know every little detail about every little product, but they have excellent online ordering systems and amazing warehouse systems. If I know the exact part that I need, I go online and with minimal effort the parts show up in 2 days.
When I have doubts as to what I need and I am shopping for more complicated components, then I want to talk to companies that I feel have knowledge and will steer me in the right direction based on my desired outcomes. I also used to work in sales, so I am very sensitive about making sure that the company that treated me the best got my business, all things being equal, even if I have to pay a more.
My main point is that all this is rather complicated and not as clear cut as some people would have everyone believe. There are good and bad manufacturers, vendors, and customers.
Andrew
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Yes! It's not as black and white as some may think.
John