Being in the service business almost 30 years, Quality Service, parts, and follow up are key.
I understand the mark up on parts....I did it....Always the good customers come back, over and over again..
Why when I go find a Killer shop to work on my car, would I try to barter down to near his wholesale price ? Sure to save money, but I will make it somewhere else and Pay the man for the parts and the Labor..
Sure i see what I can get them for, so as not to get ripped off, but to say to him, " I know you get it at cost, so what is my price ? " , to me is getting spit in my food....Get my drift ? I would not want to work on my Car...
Instead, I have a loyal relationship with a great Builder, and My job is to go make My money so I can pay him what he needs ..
It was always just under what I would pay retail so no biggie..
In my Trade, We are charging 1.2 times on parts, so a 50 dollar part is 110... I understand how it is.
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