Quote:
Originally Posted by NewGenWheels
To everyone reading my midnight thoughts, read it as this: Look for the underlying theme, and think about what the point is, and take something away from it that is constructive. Maybe the next time you go to buy a part you'll think about who your spending your money with, and what you are going to get in return from that transaction. And please, PLEASE, have some integrity and some loyalty to the guy working his arse off for you. If you spent countless hours working with him on backspace for your wheels, don't turn around and call wheels for less .com to buy them for 50 bucks cheaper. (As an example, and you can apply it as you see fit).
Thanks for letting me speak my mind Lat-G. I plan to take more of the DSE route myself from here on in as NewGen.
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Jon the part I quoted is probably the best thought out, most articulate thing you've written in this thread. Although there is a certain amount of cost/benefit discussion that will take place with any customer, NO ONE should milk a vendor for free tech and turn around and take the business elsewhere.
Conversely, no customer wants to hear vendors complain about the deal that didn't go their way. It sucks for sure, but is also a part of our world today. Vendors need to have a unique value propostion that will attract and retain customers. I know Jon has brand loyalty with many. The challenge is to create that realtionship with all even though it is next to impossible.