Quote:
Originally Posted by Cread01
I guess for me I just don't understand why this is such a big deal at all.
If a customer is not happy with service from a company then they are not happy. I as a customer want to have a drama free experience. I understand that the story is one sided sometimes but I think that alot of times you can see from the story who's at fault. If you can't hear the story of experiences you can't really make a decision for yourself. I have personally purchased products from site sponsors even after hearing bad stories because I have heard enough good things that I can understand a bad experience or two. I just feel that every company is going to have good and bad experiences with customers. How they make up for the bad is important. If you only hear posative things and are only allowed to say posative things you know that you can't really make a good decision on who to go with. It also takes away from the really good vendors who have very little bad to say about them because people know they are only hearing the good.
what is wrong with having a thread telling about a bad experience? if you don't want to read it and don't want the drama then stay out of it but for me it takes away from an educated decision on who to go with for things all the way around.
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because they almost always turn bad. In many cases what the original poster said was flat out untrue, but the vendor still gets slammed. If the thread is long how many read the entire thing to see who was right, or just read the beginning and think the vendor sucks?
We have no problem with feedback. You can post feedback of your experience with a vendor right now, good or bad. But once it turns into piling on bashing, or if you can't stick to the simple facts and start getting personal it will be locked.