Quote:
Originally Posted by DFRESH
Jody/Scott, thanks for running things so well here. Everyone has an opinion, unfortunately they aren't always expressed as elegantly as someone like, let's say, Todd. 
I understand the no bashing rule and think it's a good one. If I am reading your post correctly, LG is going to allow members to post about repeated trouble they might be having with a vendor if appropriate, as long as they/we don't go down the path of saying their moms eat kitty litter, or something of the sort. Correct?
I know that I have come to rely on many of the members here and their suggestions/opinions, and I do place a high value on their specific opinions when it comes to vendors and typically ask if they would buy from that vendor again. I can do this with or without a specific vendor section.
If you do open up a specific section for vendor feedback, I hope that as part of the rules, the customer must be required to submit their documentation of phone calls and emails, etc before being allowed to air their grievance/s. Anyone who has owned or worked a retail establishment knows that you really can't please everyone. I would also hope that others not involved with that vendor (never ordered parts with them, had service performed, etc) would not be allowed to post---not sure how that would be managed---pipe dream perhaps. If that were possible, maybe those threads would be more constructive. I for one do like to see the vendor/s respond publicly when it's an appropriate environment for them to do so.
Glad I don't have to figure it out, but glad you guys are going down the path. Many of us have talked about this lately and are glad you guys are addressing.
Doug |
thanks Doug. It would be a separate feedback forum (good or bad) and only the original poster would be able to post (software allows that). A reply by the vendor would be allowed, but would require a pm to myself so I could add it. Both sides would have a say. Also, have a minimum post requirement to make a post there, maybe 10 posts or so. We get people who join the board only to slam someone, would eliminate that.
Going to be testing it first to make sure it works like we think. Rules would still not allow bashing, but honest feedback is fine. Hopefully we will end up with way more positive feedback than negative.