Quote:
Originally Posted by MCB Matt
Its simple and a lot of customers are in the dark these days and continue to buy parts from companies that Frankly don't know WTF they are doing!
We have VERY good relationships with the manufactures we deal with and encourage our customers to call and checkup on us....we have nothing to hide and we aren't on anyones $hit list (its amazing how big that list has gotten and some of the worst are forum vendors as most of you can see!)
We offer customer service with every order FREE
We discount when we can but we make $$ as we should
We order your parts with the manufacture right away
We don't rob peter to pay paul...as you have witnessed, some vendors do, thats why you are still waiting for parts and will NOT get a refund!
We answer the phone during business hours
We have a staff that do their jobs and know what is expected of them
We don't use credit or get loans
We pay up front
We have been in biz almost 11 years, we must know what we are doing!
We have a good reputation....in general, not just on the forums
Thats my .02 as I try to stay out of these types of threads unless they are directed at us!
We sell millions in parts every year and have never even considered taking an order and not sending a PO so the parts will ship....anything less is fraud, BS, unethical, rude, stupid, ect.....the hole you dig doing biz that way will never be filled. You show your true colors in the way you do biz with a customer the first time and all the way through!
I have heard sooooo many stories from members here on how they got screwed and I can't believe the BS they are fed.....we are adults....not a bunch of dumba$$es
Every customer deserves respect, customer service and most important to get the parts they paid for....its a pretty simple business model, at least to me as I was taught by my late father who ran his own business for 30 years! God bless him, he had a reputation like MCB
Its Friday....go have fun this weekend....you get one life PERIOD
|
if you see the feedback left for you in our new feedback area, it's obvious you're doing things right.
