Kugel Komponents Kustomer Service at it's finest!!!
I had sent Jeff Kugel a picture of the Mariana's Trench in the case on Sunday -- he calls first thing this morning. He's already spoken with Winters about my issues -- and all I need to do is to drop the ENTIRE reared out of the roadster - send it to Kugel - and they will rebuild and inspect every square inch of it - inside and out.... and ship it back to me. Not once mentioning "abuse" or that I broke it - or that it shouldn't have happened.... just a simple "How do you want to handle it? Want to bring the car to us to have us do the work or..."
On several occasions I've said I will be more than happy to PAY whatever it takes to get this all squared away... and not once has he said - "well... it's going to cost X". Not once. I will -- somehow -- take care of him/them.
THAT IS HOW A COMPANY BUILDS AND MAINTAINS A GREAT REPUTATION.
Winters makes a heavier version than the Champs - but they're not happy with it all polished out.... the casting is porous.... so they're working to make it better but this will take awhile -- so that's not an option.
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