Quote:
Originally Posted by skatinjay27
im lost as to what was the point of starting this post...
if before you started this post you called ring and they told you to get them the invoice and they would make it right then why even post if at all untill after you did that??
not trying to be a "TODD" but it seems you jumped the gun... now ring might have lost bob as a customer.lol
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Thats why these forums are great.
He stated that he contacted the mfg first, he didn't get the response he was expecting. Asked here if it was common for them to fail or if there was an option. Got feedback and advice, whether bad or good. Was contacted by the mfg and it was cleared up.
Not sure if RingBros asked for the invoice on the first call but its a lesson for everyone. No tickie no service. Have your paperwork ready.
I don't think Bob would leave after all of this. I think he would be more careful about holding on to reciepts.