I can imagine your pain. I had a bad experience this with American Powertrain but at least they (Paul) is working with me on the issue. I work as an sales operations manager and know how critical communication to customers is so I find it crazy that many suppliers don't understand this. I ordered a T56 from American on 5/18 after being advised they were getting a large shipment of Magnums the next week. I was told before the purchase one was mine. 2 weeks went by with no shipment so I had to basically harass Josh and Paul to get the shipment out. After I told them I would help them out with their backorder issue by letting them refund me and I would go to summit (4 were in stock 2 hours from me) I magically had a tracking notice the next day. The main excuse for the delay and lack of information was that Josh (shipping manager) was on the Powertour and not in the shop so they did not know how to get updates ..... I would have loved to go to the Powertour but I didn't have a transmission......
It did finally ship and I received the trans on Thursday as the UPS tracking advised it would. Too bad I was never told the bellhousing was not on the same shipment and that the shifter adapter was backordered until July 1. A little communication here would have gone a very long way. I was planning to install this weekend and even cut a trip to San Diego short to make time for the install. I also purchased a track day for June 30 thinking the trans would be installed this weekend but now I can't make it. I have no idea when it will be complete because I have no info on the bellhousing drop ship and the shifter will be too late. It's very frustrating
I'm not trying to hijack your thread but it seemed an appropriate place to add my personal experience with my T56 purchase
|