I watch that show and I'm like man this industry sucks as much as mine does. Now I don't know if thats how it really is or not, but i venture to guess thats how some are. Maybe those with busy shops can comment.
Also while Duane is a dick most of the time i think you need somone like him in that role to get things done. Sometimes the right hand man to the owner of a high profile company needs to be that way to meet deadlines. Not saying everyone should be that way, i just think it one management approach that in his case works.
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