Quote:
Originally Posted by DOOM
Chris COMMUNICATION!!! thats it plane and simple. I have a small shop and what makes things a lot simpler for me is communiction my customers are updated daily on the statues of there cars they never have to call me about what is going on with there vechicle ever!!! Not saying AP had to call me every day ,but just make me aware of the issues that are going on thats all. I to have to depend on outside sources in my buisness and if they are the ones delaying me my customer is notified ASAP about the delay and why. It saves me so much BS in the end and its so simple. I'll use my thread if need be to comment on this any further.
|
THAT is the core of the message to vendors. I can accept delays, stuff happens. But I cannot accept a vendor not communicating those delays.