[DRJDVM's '69]

I totally agree...

But the one thing I always try to consider....think about the sheer volume of emails they get EVERY day....add that to the number of phone calls.

I'm sure most companies would love to have 20 helpful knowledgeable people thats sole responsibility is to answer emails and phones....but its never going to happen in 99% of business'

If I email 1-2 times with very brief or no response I dont even keep trying that route...time to pick up the phone

if the online support sucks....and the phone support is no better....no more business from me...